Senior Warranty Operations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeWarranty Full time $140,000 - $180,000

The role of Assistant Group Warranty Manager plays a pivotal part in ensuring the success of warranty operations across all brands.

Key Responsibilities

An exciting opportunity exists for an experienced professional to join our team and support warranty operations, ensuring compliance with OEM, distributor, and legal obligations.

  • Oversee warranty processes across multiple brands
  • Conduct thorough pre-approval and claim adjudication
  • Analyze warranty data for trends and risks
  • Develop and implement best practices in policy application
  • Train teams and dealerships on warranty procedures
  • Support audits and ensure compliance with regulatory requirements
  • Maintain accurate reports on compliance and performance
  • Collaborate with OEMs to maximize warranty recoveries
Requirements

To be successful in this role, candidates must possess:

  • A minimum 4 years' experience in Automotive OEM or Distributor Warranty management
  • A strong understanding of Australian Consumer Law and warranty regulations
  • Expertise in warranty policies and procedures, pre-approvals, and claim processing
  • Familiarity with OEM/Distributor Warranty Management Systems and Dealer Management Systems
  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
  • Experience with Power BI or similar reporting suites is highly desirable
Benefits

This senior role within our Aftersales team offers:

  • A competitive compensation package, including company vehicle
  • Access to industry-leading technology and systems
  • A dynamic and supportive work environment

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