Warranty Specialist

1 day ago

Sydney, New South Wales, Australia Kia Australia Pty Ltd Full time
Overview

With the rise of the Kia brand in Australia, there has never been a more exciting time to join Kia Australia. Committed to global sustainability, continuous improvement and the ongoing evolution of the Kia brand, an exciting opportunity has become available for a Warranty Specialist. Reporting to the National Warranty Manager, you will be responsible for delivering exceptional customer service and advice to all dealers in relation to warranty.

Notes: This role information references a Human Resources and Talent Acquisition Advisor title in context; responsibilities pertain to warranty advisory functions.

Base pay range

A$80,000.00/yr - A$95,000.00/yr

Direct message the job poster from Kia Australia Pty Ltd

Responsibilities
  • Processing and adjudication of all warranty claims and prior work approvals (PWA)
  • Monitor and review warranty submitted claims and conduct monthly reviews of system data; recommend and take appropriate agreed actions
  • Communicate with the dealers via email and phone
  • Utilise a thorough understanding of the Warranty Policy & Procedures manual in order to provide advice by way of effective problem solving & training
  • Conduct warranty audit and training as required. Assist in daily/monthly warranty reporting
Qualifications
  • Ideally a minimum 3 years' experience within a dealership/distributor environment
  • Previous experience in a customer contact role. Technical skills are highly desirable
  • Demonstration of strong mathematical aptitude & attention to detail
  • Ability to travel when required. Sound computer skills; Microsoft Office
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Administrative, and Consulting
Industries
  • Retail Motor Vehicles, Wholesale Motor Vehicles and Parts, and Automotive

 Location: Smeaton Grange, New South Wales, Australia; Kirrawee, New South Wales, Australia


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