Warranty Claims Specialist

5 days ago


Sydney, New South Wales, Australia beBeeClaims Full time $92,631 - $118,879

Job Title: Warranty Claims Specialist

About the Role

We are seeking an experienced and skilled warranty claims specialist to support our business. As a warranty claims specialist, you will be responsible for managing and processing warranty claims, ensuring timely resolution and maintaining high-quality customer service.

You will work closely with multiple OEMs, providing guidance on warranty claims and supporting dealerships with claim resolution and training.

  • Key Responsibilities:
  • Managing and processing warranty claims in accordance with OEM policies and guidelines
  • Providing guidance and support to dealerships on warranty-related queries and claim resolution
  • Collaborating with technical teams to analyze data trends and improve warranty claim processes
  • Assisting in policy reviews and system testing; supporting IT during upgrades and maintaining training materials
  • Enhancing customer experience by resolving warranty-related issues efficiently and effectively

Requirements & Qualifications

  • Experience & Skills: 3-5 years' experience in warranty claims management or a related field; strong technical background and excellent Excel and SAP skills
  • Communication & Organisation: Excellent written and verbal communication, presentation, and organisational skills with strong attention to detail
  • Core Competencies: Customer-centric, accountable, decisive, with strong planning, influencing, negotiation, and business acumen
  • Attention to Detail & Organisation: High level of accuracy, excellent organisational skills, and the ability to manage competing priorities effectively

What We Offer

We offer a range of benefits including discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.



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