Warranty Specialist

Warranty Process Improvement Coach

Full Time Permanent Position

At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Role

Bring your coaching and training skills to the fore.

This position requires an articulate, relatable and focused automotive professional who can leverage extensive knowledge and experience in both warranty and aftersales operations to enhance and improve dealership warranty operations, ensuring compliance with OEM policies, directly working to improve audit outcomes and broader internal dealership processes.

This position requires regular travel to meet and support the clients' operational needs; candidates must be comfortable with a flexible travel schedule.

Key Objectives of the Role:

• Problem-Solving – strong analytical skills to work through issues identified during an audit and develop effective solutions
• Process assessment – ability to evaluate operations flows and step by step tasks to identify process improvement requirements to increase efficiency and compliance within a risk management framework
• Policy Guidance – collaborate with dealership management to develop and refine internal warranty policies and procedures, adapting to OEM requirements along with industry changes, best practice and customer expectations
• Support & training – assist dealership staff in understanding warranty policies and procedures, ensuring a consistent, accurate and compliant claims process
• Communication – Excellent verbal and written communication skills, with the ability to explain complex information clearly and engage dealer staff and management
• Mentoring – supporting and empowering the dealership staff through a change process phase, when this is required for warranty process compliance improvement

Key Experience:

• Dealership warranty administration experience mandatory, dealership warranty department management preferred
• Dealership workshop experience (Technician / Foreman / Controller) mandatory
• Manufacturer warranty administration / management preferred
• Coaching experience mandatory, recognised training qualifications would be well received
• Dealership Service Desk (Service Advisor / Manager) experience preferred

Essential

• Ability to work autonomously
• Ability to build strong and effective relationships with all members of an organisation
• Strong interpersonal and communication skills
• Experience with coaching sales skills
• Negotiation skills
• Organisation and time management skills
• Presentation skills
• Attention to detail
• Ability to motivate self and others
• Excellent computer skills (Microsoft suite of products)

In your first 90-days you will:

• Meet everyone in our team
• Be introduced to our Purpose, Vision and Mission
• Learn our Values and Behaviours and embed them into your role
• Be set goals and objectives aligned to the MSX strategy
• Receive full training and management support on ensuring you can contribute and align with our Learning & Development team.

In addition to the core skills, experience and knowledge required to be a success, our ideal candidate will live by the MSX values of:

• Getting it done;
• Proving our words with our actions;
• Creating a better tomorrow for our clients, every single day;
• Fearlessly exploring new roads;
• Delivering on our commitments;
• Being excepetional teammates.

If you can demonstrate that you are committed and fearless exploring the world as our Warranty Process Improvement Coach Consultant whilst delivering on our commitments then we want to hear from you

What's in it for you?

When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, organisation who takes pride in our diverse workforce.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.