Global Logistics Coordinator

6 days ago


Keilor Park, Victoria, Australia C.H. Robinson Worldwide, Inc. Full time
Job Summary

The Global Forwarding Agent is a critical role within our organization, responsible for managing and operating the shipment lifecycle for assigned accounts. This position requires a high level of expertise in international shipping, customs procedures, and financial components of shipments.

Key Responsibilities
  • Operational Excellence
    • Develop and maintain a thorough understanding of international shipping processes, documentation, and terminology.
    • Input accurate financial components of shipments to generate correct billing for customers.
    • Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges.
    • Execute and coordinate tasks on shipments to meet customer SOP requirements, including booking approvals, pre-alerts, governmental filings, and delivery.
    • Create, maintain, and update shipments in Navisphere, ensuring accurate data.
    • Provide quotes based on customer needs and network capabilities.
    • Provide track and trace services to customers and generate shipment documents.
    • Ensure high-level data integrity within shipments, including acknowledgement of shipment details, INCOterms, routing, dates, and documents.
  • Facilitating Relationships
    • Build and maintain great relationships with customers, responding timely and following up on issue resolution.
    • Communicate clearly, timely, and effectively with customers, agents, CHR offices, and outside vendors.
    • Promote a positive working relationship among team members.
    • Participate in new customer implementations and business meetings as needed.
  • Other Activities
    • Ensure customer SOPs are maintained and adhered to.
    • Work according to CHR, local, and global laws, regulations, and procedures.
    • Perform other duties or responsibilities as assigned according to the team and/or country-specific requirements.
    Requirements
    • High school diploma.
    • Minimum 1-3 years of global forwarding experience.
    • Proficiency in Microsoft Office Suite of programs.
    Preferred Qualifications
    • Knowledge or coursework in Supply Chain, Logistics, or International Business.
    • Knowledge and experience with customs procedures and formalities, including customs clearance and bonded transports.
    • Excellent communication, prioritization, and multi-tasking skills.
    • Excellent customer service skills and follow-up.
    • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
    • High level of attention to detail.
    • Ability to work in a fast-paced and deadline-driven office environment.
    • Values a diverse and inclusive work environment.


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