Ocean Import Coordinator

7 days ago


Keilor East, Victoria, Australia Expeditors Full time

Job Overview

As an Ocean Import Agent at Expeditors, you will play a vital role in ensuring the smooth and timely movement of freight and information. This dynamic team environment requires exceptional customer service skills, attention to detail, and the ability to work collaboratively with international agents, vendors, and internal departments.

Key Responsibilities:

  • Coordinate with international agents and vendors to facilitate the import process and ensure timely processing of shipments.
  • Collaborate with internal departments to resolve operational issues and ensure seamless handling of import shipments.
  • Efficiently track and trace Ocean Import files, utilizing internal tools and external resources to ensure accurate shipping details are consistently updated.
  • Utilize workflow monitors and reporting to effectively oversee daily shipments and identify areas for improvement.
  • Adhere to all customer standard operating procedures and promptly update any changes in Standard Operational Procedure.
  • Maintain effective overseas communications by ensuring timely responses to requests in accordance with Expeditors' communication standards.
  • Reconcile and arrange weekly payment of service provider invoices to ensure uninterrupted flow of shipments.
  • Participate in team meetings, training sessions, and performance reviews to contribute to a collaborative and high-performing work environment.

Requirements:

  • Minimum of 1-2 years of experience in ocean freight forwarding, import/export operations, or related logistics field.
  • Adequate understanding of ocean freight operations, including import regulations, documentation, customs procedures, and compliance requirements.
  • Familiarity with international trade terms (Incoterms) and shipping documentation such as bills of lading, commercial invoices, and packing lists.
  • Strong attention to detail and accuracy in processing shipping documentation, ensuring compliance with regulations, and minimizing errors in data entry.
  • Commitment to providing exceptional customer service, resolving inquiries or issues promptly, and maintaining positive relationships with colleagues, clients, and service providers.


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