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Logistics Coordinator

2 months ago

Noble Park, Victoria, Australia Nationwide Group Full time
About the Role

We are seeking a highly skilled and experienced Dispatch Assistant to join our team at Nationwide Group. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our valued customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Dispatch Operations: Manage a high volume of incoming bookings and modify existing ones as required, ensuring that our customers receive the best possible service.
  • Communication: Develop and maintain strong relationships with our customers, providing regular updates on estimated time of arrivals (ETAs) and addressing any concerns they may have.
  • Problem-Solving: Effectively address and resolve customer inquiries, provide accurate quotes, and facilitate job bookings in a timely and efficient manner.
  • Team Collaboration: Work closely with our team to ensure that our customers receive the best possible service, and that our operations run smoothly and efficiently.
Requirements
  • Experience: Prior experience in a similar role, preferably within the transport industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to foster strong customer relationships.
  • Technical Skills: Proficient in using technology to manage bookings and communicate with customers.
  • Problem-Solving Skills: Sound judgment, precision, and critical thinking ability, with the ability to manage multiple tasks and prioritize in a high-pressure environment.
  • Adaptability: Ability to adapt to changing circumstances and priorities, with a collaborative approach to team-based support roles.
What We Offer
  • Ongoing Professional Development: Opportunities for ongoing training and development to help you grow and succeed in your role.
  • Employee Benefits: Access to a range of employee benefits, including an employee assistance program and genuine prospects for career advancement.