Customer Service Team Lead

1 week ago


Port Douglas, Queensland, Australia Travel + Leisure Co Full time

We are seeking a skilled Customer Service Team Lead to join our team as the Front Office Supervisor at Wyndham Destinations Asia Pacific.

About the Role

As a Front Office Supervisor, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk. This includes greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.

Key Responsibilities:
  • Greet and register owners and guests in a friendly and professional manner
  • Provide information on local area attractions and activities
  • Manage guest issues and concerns in a prompt and effective manner
  • Train and lead a team of customer service representatives to provide exceptional service
  • Maintain accurate records and reports as required
What You'll Need

To be successful in this role, you will need:

  • Proven experience in a Front Office department at a supervisory level (3 years)
  • Knowledge of hotel property management systems (Opera preferred)
  • Excellent communication skills, both written and verbal
  • A positive attitude and passion for delivering exceptional customer service
  • Ability to work a flexible roster, including weekends and public holidays
Benefits

We offer a range of benefits, including:

  • Subsidised private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
Why Work with Us?

Wyndham Destinations Asia Pacific is a leading provider of vacation ownership experiences. We have a strong commitment to delivering exceptional customer service and creating unforgettable memories for our guests. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, learn new skills, and develop your career.

Estimated salary: $65,000 - $85,000 per year, depending on experience and qualifications.



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