Customer Service Ambassador

3 weeks ago

Port Douglas, Queensland, Australia Wyndham Destinations Full time

We're Putting the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. Our team of over 19,000 associates work together to make this happen at more than 270 vacation club resort locations across the globe.

Your Role

The Guest Services Generalist is a key member of our resort operations team, responsible for ensuring that all owners and guests receive efficient and courteous service. This includes completing daily Front Office, Housekeeping, Food & Beverage, and Maintenance functions.

Key Responsibilities

  • Perform all duties of the front desk, including greeting owners and guests, check-in and check-out, answering telephone and email inquiries, portage of luggage, cash handling and balancing procedures, tour and travel inquiries/bookings, reservations, and night audit procedures.
  • Housekeeping functions such as cleaning and maintaining guest accommodations.
  • Food and Beverage functions such as preparing and serving food and beverages.
  • Maintenance functions such as maintaining guest accommodations and common areas.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including professional development funding, discounted hotel stays across Australia, Fiji, and New Zealand, and the opportunity to build a career with a value-driven organization that promotes continual growth and development for its people.

What We're Looking For

  • A genuine passion for customer service.
  • Excellent communication and interpersonal skills.
  • An enthusiastic, self-motivated, and positive individual.
  • Immaculate presentation and professional grooming standards.
  • The ability to work a flexible roster, including weekends, evenings, and school holiday periods.
  • A current driver's license (preferable).

Where Memories Start with You

Hospitality is at the heart of all we do at Wyndham Destinations. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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