Desktop Technical Support Expert

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $50,000 - $70,000
Desktop Support Specialist Role

Job Description:

We are seeking a highly motivated and skilled Desktop Support specialist to join our dynamic team. As a key member of our support function, you will be responsible for delivering exceptional customer service and technical support to our clients.

  • You will provide timely and effective support to customers by receiving, logging, resolving, and escalating service requests and incidents.
  • You will analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate.
  • You will ensure issues are escalated to the relevant Digital Platforms as required.
  • You will provide meaningful, relevant, timely, and accurate updates to call logging system including identifying the urgency and impact of request.

Key Skills and Qualifications:

To be successful in this role, you will need to demonstrate:

  • A strong understanding of IT service management principles and service levels.
  • High-level effective communication, teamwork, stakeholder management, and customer service skills.
  • The ability to work as a member of a high-performing, motivated, and proactive team to meet agreed targets and objectives.

About This Opportunity:

This is an excellent opportunity to take your career to the next level and work with a talented team. If you have a passion for technology and a commitment to delivering exceptional customer service, we encourage you to apply.

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