Client Services Coordinator

8 hours ago

Townsville, Queensland, Australia uWorkin Full time
About the Role

The Client Services Coordinator is a key member of our team, responsible for providing client-focused supervision and support to case management and support staff. This role ensures high-quality service delivery and leads a team of case managers and support staff to deliver AOD services to young people.

Key Responsibilities
  1. Ensure consistency with the Journey to Independence Model and Psychologically Informed Environment (PIE) practice framework.
  2. Provide daily leadership, management, and coordination of services delivered across residential, outreach, pre and post-recovery supports, and post-residential housing program.
  3. Oversee the administration of resources, including material aid and brokerage support provided to clients accessing the program.
  4. Develop and maintain productive and collaborative relationships with community and agency partners.
  5. Ensure collaboration and integration with services across the Salvation Army state youth services stream.
Requirements
  1. A minimum degree qualification in social work, social sciences, or related field.
  2. Demonstrated experience in the management and leadership of staff.
  3. Experience and competency in delivering case management practice within a Youth AOD setting, desirable.
  4. Strong communication and IT skills.
  5. Excellent organisation and administrative skills with capacity to balance workload, determine priorities and meet deadlines.
What We Offer
  1. Flexible working conditions.
  2. Employee Assistance Program - Independent confidential counselling service.
  3. Financial, retail, and lifestyle discounts and benefits.
  4. Discounted health and fitness programs through Fitness Passport.
  5. Up to 8 weeks leave per year through our purchase leave scheme.
  6. Generous Parental Leave offering of 12 weeks.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

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