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Client Service Officer

2 months ago

Townsville, Queensland, Australia Programmed Full time

**Job Summary**

Programmed is seeking a highly organized and customer-focused Client Service Officer to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of events and activities at our sports precinct facility.

**Key Responsibilities**

  • Coordinate venue operations, including event setup and pack-down, to ensure a safe and operational environment for clients and staff.
  • Provide exceptional customer service to clients, including inductions, venue tours, and responding to queries and concerns.
  • Manage financial transactions, including payments and end-of-day reports, to ensure accurate and timely processing.
  • Assist in the coordination of staff and resources to meet booking and event requirements.
  • Attend pre-event meetings to ensure a thorough understanding of event details and requirements.
  • Perform daily administration tasks, including data entry and record-keeping, to maintain accurate and up-to-date records.

**Requirements**

  • Previous experience in a customer-facing role, preferably in a sports or recreation setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and external stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer service and attention to detail.
  • Availability to work a variety of shifts, including weekends and public holidays.

**What We Offer**

  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, including paid leave and professional development opportunities.
  • The chance to work with a leading provider of workforce solutions, with a strong commitment to customer service and community engagement.