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Assistant Director

2 months ago

Townsville, Queensland, Australia Department Of Veterans' Affairs Full time

About the Role:

The Department of Veterans' Affairs is seeking a highly motivated and experienced leader to take up the role of Assistant Director within the Coordinated Client Support Branch.

Key Responsibilities:

  • Lead a team of case managers to provide coordinated client support services to vulnerable clients
  • Develop and implement strategies to improve client outcomes and streamline communication between clients, their families, and the Department
  • Collaborate with other branches and stakeholders to ensure a seamless delivery of services
  • Provide guidance and support to case managers to enhance their skills and knowledge
  • Contribute to the development of policies and procedures to improve the effectiveness of the Client Support Program

About the Team:

The Coordinated Client Support Branch is responsible for managing a range of programs and services to assist vulnerable clients to navigate Department of Veterans' Affairs services and connect to supports to meet their wellbeing needs.

What We Offer:

  • A rewarding and challenging role in a dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including salary packaging and flexible working arrangements
  • A diverse and inclusive workplace that values diversity and promotes respect and inclusion

Requirements:

  • Relevant tertiary qualifications and/or experience in a leadership role
  • Proven experience in case management and client support services
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills