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Service Coordinator

2 months ago

Townsville, Queensland, Australia Clark Equipment Full time

Job Summary:

We are seeking an experienced Service Coordinator to join our team in Townsville. As a Service Coordinator, you will play a crucial role in driving service revenue and providing exceptional customer service.

Key Responsibilities:

  • Coordinate field service and workshop job allocation and parts support
  • Respond to customer enquiries in priority order
  • Provide client quotations as required
  • Coordinate rental fleet work requirements through the workshop
  • Data entry and processing job orders
  • Processing of invoices and warranty claims

Requirements:

  • Computer skills including Microsoft and previous exposure to a mainframe operating system
  • A good mechanical background in earthmoving equipment will be highly regarded
  • A great phone manner
  • A proven, well-organized, and systematic approach to work
  • The desire to help clients deal with their machine servicing and mechanical failures
  • Open and clear communication characteristics

Benefits:

  • Competitive salary and superannuation
  • Available option of rostered day off
  • Small friendly team
  • Job support (both in branch and national)
  • National career opportunities (Australian privately-owned company)