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VIP Service Ambassador

2 months ago

Adelaide, South Australia Accor Full time

Job Summary:

We are seeking a skilled and charismatic VIP Service Ambassador to join our team at Sofitel Adelaide. As a key member of our Club Millesime and Room Service team, you will be responsible for delivering exceptional service to our discerning guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities:

  • Provide warm and engaging service to all guests, ensuring a personalized and attentive experience.
  • Supervise and support the operations of Club Millesime and Room Service, maintaining high service standards and adhering to hotel policies and procedures.
  • Anticipate guest needs and promote various hotel services, driving revenue and enhancing guest satisfaction.
  • Collaborate with colleagues to ensure seamless communication and a cohesive service experience.
  • Maintain a thorough knowledge of menus, wine lists, and hotel facilities to provide expert recommendations and advice.

Requirements:

  • Previous experience in a similar role, with a proven track record of delivering exceptional service and results.
  • Effective communication, time management, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system, with a strong understanding of service standards and protocols.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development within Accor.
  • A fun and dynamic work environment, with a team of passionate and dedicated professionals.