Front Desk Ambassador Adelaide

14 hours ago


Adelaide, South Australia Minor Hotels Full time
Deliver Exceptional Guest Experiences as a Front Desk Ambassador

We are seeking a charismatic and service-oriented Front Desk Ambassador to join our team at Oaks Adelaide Embassy Suites in Adelaide, Australia. As a key member of our hospitality team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

About the Role

  • Provide exceptional customer service and create a warm welcome for guests, making them feel at home.
  • Efficiently process guest check-ins and check-outs, ensuring accurate room assignments and resolving any issues promptly.
  • Maintain a high level of product knowledge about local attractions, dining options, and hotel facilities to provide personalized recommendations to guests.
  • Collaborate with colleagues to achieve excellent guest satisfaction ratings and exceed expectations.

Requirements

  • A minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a hotel setting.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
  • Prior experience working with property management systems and other software applications related to the hospitality industry is an asset.
  • Availability to work a variety of shifts, including weekends and public holidays.

What We Offer

  • A competitive salary package estimated around $25-$35 per hour (based on Australian standards).
  • The opportunity to grow your career in a dynamic and supportive work environment.
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to paid parental leave benefits and additional leave for study and birthdays.
  • Educational financial support for development opportunities aligned with company goals.
  • NIB Insurance discounts and savings from over 400 popular retailers.

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