Elevated Hospitality Ambassador

3 days ago


Adelaide, South Australia SOFITEL Full time

About Us

Sofitel Adelaide, a renowned luxury hotel, is situated in the heart of Adelaide, offering an unparalleled experience that blends classic French elegance with modern Australian joie de vivre.

We take pride in being 'relentlessly guest obsessed', delivering exceptional culinary and service experiences to our discerning clientele.

Job Summary

We are seeking a highly skilled and dedicated Elevated Hospitality Ambassador to join our team. As a key member of our staff, you will be responsible for providing outstanding service to our VIP guests, ensuring their every need is met.

Key Responsibilities

  • Greet, check-in, respond to requests and settle accounts for VIP guests, providing personalized service at every step of their journey
  • Deliver exceptional food & beverage service sequences, bringing your unique flair to each guest encounter
  • Maintain comprehensive product knowledge of all menus and wine lists to advise and recommend to guests
  • Promote hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
  • Deliver personalized service with passion and professionalism

Requirements

To succeed in this role, you will require:

  • Previous experience in a similar hybrid role within a high-end setting
  • Strong service skills, with confidence in all aspects of service
  • Availability across various shifts, including breakfast and evening service periods, across week days, weekends, and public holidays
  • Valid South Australian Responsible Service of Alcohol (RSA) certification
  • Full Australian working rights
  • A true love and passion for creating genuine memorable guest experiences

Benefits

  • Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
  • Up to 50% discount on meals at Sofitel Adelaide
  • Family & Friends accommodation discounts
  • Learning programs through our Academies
  • Fully laundered uniform provided
  • Free 24 hour access to our Employee Assistance Program
  • Opportunities to develop your talent and grow within our property and across the world
  • Ability to make a difference through our corporate social responsibility activities
  • Multiple positions available, both part-time and full-time to suit your availability

What We Offer

We offer a competitive salary range of AUD $60,000 - $80,000 per annum, depending on experience.



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