National Customer Service and Administration Director

2 weeks ago


Dandenong, Victoria, Australia Cleanaway Full time

About Cleanaway Daniels Health


We are a high growth, ASX listed organisation with over 7500 employees, transforming waste into resources and renewable energy.



The Opportunity

We are seeking a National Customer Service and Administration Manager to lead, inspire, and elevate our Cleanaway Daniels Health Inbound Customer Service Contact Centres and Administration Support Teams.



Key Responsibilities

  • Manage a dynamic, multi-site team across Australia, ensuring resources, training, and motivation are in place to meet our high standards.
  • Use data-driven analysis to identify trends, recommend improvements, and drive initiatives that enhance the customer experience.
  • Establish and nurture strategic relationships with internal and external stakeholders to strengthen Cleanaway Daniels Health's footprint in the industry.
  • Contribute industry knowledge and insights to help shape and implement the strategic direction for Cleanaway Daniels Health.


Requirements

A proven leader with strong commercial acumen, paired with the ability to drive change and inspire a positive, values-driven culture.


Exceptional communication skills, with the confidence to influence across all levels of the business.


Data-driven strategist, skilled in analysing performance and making data-backed decisions.


Culture builder, with a supportive and hands-on leadership style that fosters a culture of trust, integrity, and value.


Financially savvy, able to manage the customer service P&L, ensuring cost efficiency while achieving strategic objectives.



What We Offer

  • An attractive salary package and flexible working arrangements.
  • Opportunities for career growth in a high growth, Australian business.
  • A supportive and safe work environment.
  • Paid parental leave and company benefits, including an employee share program and salary packaging.


If you are a strategic and results-driven leader, with a passion for delivering exceptional customer experiences, we encourage you to apply.



Our recruitment process involves a number of checks, including criminal history, medicals, and verification of qualifications and right-to-work status.



At Cleanaway, we are committed to improving employment outcomes and welcome applications from candidates of all ages, abilities, gender identities, experiences, and cultural backgrounds.



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