Desktop Infrastructure Specialist

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $100,000

Job Overview

The Desktop Support Analyst is responsible for delivering technical assistance to staff related to the operation of installed hardware and software.

Key Responsibilities

  • Provide telephone, face-to-face, and onsite technical support for desktop issues.
  • Respond to assistance requests, maintaining accurate fault logs with resolution details.
  • Implement hardware/software installations and routine upgrades according to Service Level and Quality targets.
  • Ensure timely updates and realistic resolution times for requests, maintaining professionalism.
  • Complete tasks assigned by Team Leader and interface effectively between users and service providers.
  • Escalate unresolved technical queries to appropriate teams and management.
  • Contribute to improving Desktop Support and Service Delivery practices.
  • Participate in ongoing team training.

Requirements and Qualifications

Essential:

  • 2-3 years of relevant Desktop Support experience.
  • Sound technical knowledge of Microsoft Desktop hardware and software.
  • Proficient in configuring and troubleshooting mobile devices, particularly Android and Apple.
  • Strong analytical and problem-solving skills.
  • Good time management and communication skills.
  • Ability to manage multiple requests and prioritise effectively.
  • Strong customer service focus.
  • Sound knowledge of the organisation's Standard Operating Environment (SOE).

Desirable:

  • Tertiary qualifications in IT or related field.
  • Industry certifications.
  • Experience with Mac OS X and SCCM.

  • Desktop Infrastructure Technician

    1 week ago

    Brisbane, Queensland, Australia beBeeSupport Full time $110,000 - $140,000

    Desktop Support SpecialistThis role is ideal for a highly skilled IT professional who excels in troubleshooting and resolving technical issues related to desktops and laptops. The successful candidate will have excellent communication skills, be proactive, and work effectively in a dynamic environment.About the Role:The Desktop Support Specialist will...

  • Desktop Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeNetwork Full time $90,000 - $110,000

    Job OpportunityWe are seeking a skilled professional to fill the position of Desktop Network Support Engineer. This role requires direct engagement with clients and problem-solving skills to support IT infrastructure and networks.Key SkillsImaging and re-imaging of computer systemsProviding end-user technical assistance and supportActive Directory management...

  • Desktop Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCitrix Full time $80,000 - $120,000

    Job DescriptionWe are seeking an experienced Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our Citrix Virtual Apps & Desktops (CVAD) environment. You will work closely with our infrastructure team to build expertise in virtualization and centralized application...

  • Desktop Support Specialist

    7 days ago

    Brisbane, Queensland, Australia beBeeSupport Full time $80,000 - $120,000

    Job Summary:EIL Global is seeking an experienced Desktop Support Specialist to provide technical assistance and troubleshooting services to clients.Key Responsibilities:- Provide on-site support for desktop and network issues, ensuring IT infrastructure meets client standards.- Act as the first point of contact for IT concerns, offering expert advice and...

  • Desktop Infrastructure Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $90,000 - $125,000

    Job Opportunity:This role involves providing expert-level support for desktop systems, ensuring optimal performance and reliability.Key Responsibilities Include:Manage system configurations, including software installations and upgrades, maintaining relevant documentation in an organized manner.Monitor activity and resource usage, taking corrective action to...

  • Senior Desktop Support Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeDesktop Full time $90,000 - $120,000

    Job Title: Senior Desktop Support Specialist We are seeking a skilled and experienced Desktop Support Specialist to join our team. This role involves providing on-site support for desktop and network issues, ensuring IT infrastructure meets client standards. Responsibilities:Provide on-site support for desktop and network issuesAct as the first point of...

  • Desktop Specialist

    1 week ago

    Brisbane, Queensland, Australia Transport And Main Roads Full time

    **As a Desktop Specialist your accountabilities will include**:- Assistance in managing system configurations including installing and upgrading software and maintaining relevant procedures and documentation.- Monitoring activity and resource usage and taking corrective action where necessary to resolve problems including optimising performance, capacity...

  • IT Infrastructure Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeITInfrastructure Full time $90,000 - $120,000

    Job Title: IT Infrastructure SpecialistWe are seeking an experienced IT professional to join our team as an IT Infrastructure Specialist. This role involves providing on-call, dispatch/adhoc support services for clients across Asia Pacific and EMEA.Key Responsibilities:Handling desktop/network issuesInstalling and upgrading Operating SystemsApplying...

  • Desktop Network Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia beBeeNetwork Full time $80,000 - $95,000

    Job SummaryWe are seeking a seasoned Desktop Network Support Specialist to fill this key role.About the RoleProvide dedicated onsite technical support for desktop and network issues, ensuring seamless IT infrastructure functionality.Serve as the primary point of contact for IT inquiries, offering expert guidance and troubleshooting expertise to resolve...

  • Desktop and Network Support Specialist

    3 weeks ago

    Brisbane, Queensland, Australia EIL Global Full time

    Company OverviewEIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia, is a leading IT services provider across the Asia Pacific and EMEA regions. We specialize in a wide range of technologies including desktop, server, network, and data center solutions. eilglobal.com.au.Job OverviewWe are seeking a Junior Desktop and Network...