Desktop Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCitrix Full time $80,000 - $120,000
Job Description

We are seeking an experienced Desktop Support Specialist to join our team. In this role, you will be responsible for providing technical support and troubleshooting for our Citrix Virtual Apps & Desktops (CVAD) environment. You will work closely with our infrastructure team to build expertise in virtualization and centralized application delivery.

Key Responsibilities
  • Provide technical support and troubleshooting for CVAD environment
  • Assist with the operation and enhancement of Citrix infrastructure (StoreFront, NetScaler, GSLB, Citrix Cloud, ADM)
  • Gain practical experience with MCS, golden image lifecycle, and image management
  • Support end users with connection, application, and profile-related issues
  • Contribute to infrastructure upgrades alongside senior engineers
  • Develop exposure to advanced Citrix features such as Federated Authentication Service (FAS) and Azure AD SAML integration
Requirements
  • Strong background in desktop or helpdesk support
  • Knowledge of Windows Server, Active Directory, and basic networking
  • Exposure to Citrix is a plus
  • Solid troubleshooting skills and customer focus
  • Eagerness to learn new technologies and take on bigger challenges
  • Clear communication and proactive problem-solving approach

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