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Relationship Development Manager

2 months ago

Wagga Wagga City Council, Australia Right At Home Full time

About Right at Home Southern NSW

We are a leading provider of high-quality in-home care and assistance services, dedicated to improving the quality of life for our valued clients in the Riverina and Central West.

Our Mission

Our mission is to deliver exceptional care and support to our clients, enabling them to remain safe and independent in their own homes.

The Role

We are seeking a highly motivated and experienced Relationship Manager to join our team in Wagga Wagga. The successful candidate will be responsible for:

  • Establishing and maintaining strong relationships with existing clients and referral sources
  • Managing a high volume of enquiries from multiple channels to increase conversion and revenue
  • Performing client intake processes to ensure timely and efficient commencement of services
  • Working closely with internal and external stakeholders to prepare and complete service agreements, manage budgets, and coordinate services
  • Communicating effectively with all departments of Right at Home
  • Reporting to the company director

Requirements

The ideal candidate will possess:

  • Proven success in sales, marketing, or client engagement with a strong drive for growth and success
  • High-level organisational skills and meticulous attention to detail
  • Excellent presentation, written, and verbal communication skills
  • Ability to build meaningful relationships with a wide variety of people and a passion for providing high-quality customer service
  • Demonstrated problem-solving skills combined with a strong ability to prioritise tasks
  • Demonstrated ability to work both autonomously and as part of a team
  • Strong computer skills with prior experience using MAC OS and MS Suite
  • Current Driver's Licence and National Police Check
  • Knowledge of NDIS, Home Care Packages, and/or other community, healthcare funded programs

What We Offer

We offer a competitive salary, a dynamic work environment, and opportunities for growth and development.