Heavy Equipment Service Manager

2 weeks ago

Dandenong, Victoria, Australia William Adams Full time

Discover a rewarding career at William Adams, a renowned Caterpillar Dealer with almost 100 years of experience. As we continue to lead the way in heavy equipment sales and service, we are seeking a highly motivated individual to fill the role of Heavy Equipment Service Manager in our Dandenong branch.

About the Role

This challenging front-line position reports directly to the Branch Manager and requires a strong mechanical trade background. The successful candidate will be responsible for coordinating all aspects of service operations, including booking and scheduling work in progress, providing technical information, and managing invoices.

We are looking for someone with exceptional organizational skills, a strong commitment to safety, health & environment procedures, and excellent communication skills. The ideal candidate will possess operational experience within the heavy mechanical industry and be able to develop and maintain long-term relationships with internal and external stakeholders.

Responsibilities
  • Manage service operations, including booking and scheduling work in progress
  • Provide clear, accurate, and timely information for component reconditioning and repairs
  • Quotations following inspection work
  • Manage invoices to ensure pricing and product/machine component details are clear
  • Effectively liaise with other departments to deliver effective solutions
About You

You will utilise your knowledge gained from your mechanical trade background and pride yourself on outstanding customer service, as well as your organisational skills. To be successful in this role, you will require:

  • Able to develop and maintain long-term internal and external relationships
  • Excellent organisational skills and the ability to handle several tasks simultaneously
  • Operational experience within the heavy mechanical industry
  • A strong commitment to safety, health & environment procedures
Why Work for Us?

At William Adams, you will be surrounded by like-minded professionals who are passionate about delivering exceptional results. We offer a competitive salary package, ongoing career development opportunities, and a range of rewards and benefits via The Hub. Our Employee Assistance Program and Wellbeing portal provide additional support for your physical, mental, and emotional wellbeing.

Our company values of Integrity, Excellence, Teamwork, Commitment, and Sustainability guide everything we do. If you share these values and are looking for a challenging and rewarding career, please submit your application.

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