Disability Service Manager
3 weeks ago
Job Description:
The Centacare Service Development Lead will play a key role in driving the growth and development of our disability services, focusing on client attraction and retention, service marketing, and business development. This position will oversee the intake of clients, ensuring compliance with NDIS requirements, and partner with internal teams to enhance service delivery and quality assurance.
Key Responsibilities:
- Lead client attraction and retention efforts, maintaining relationships with stakeholders including government agencies, disability advocacy groups, and health professionals.
- Promote CaSS services within local communities and disability networks through engagement and strategic marketing.
- Oversee the intake of clients, ensuring compliance with NDIS requirements.
- Partner with internal teams to enhance service delivery and quality assurance.
- Collaborate on workforce development and participate in strategic initiatives, including grant writing and service audits.
- Partner with the Centacare Communications team to develop promotional materials and marketing strategies to promote services.
- Foster a positive and inclusive team culture within the Care and Support Services Unit.
Requirements:
- Valid DHS Working with Children Check, NDIS Worker Screening, and Australian Driver's Licence.
- Completion of the NDIS Orientation Module and NDIS New Worker Modules.
- Tertiary qualification in a relevant field or extensive experience in the disability services sector.
- Demonstrated experience in business development, policy implementation, and service delivery improvement within the disability sector.
- Strong analytical, communication, and project management skills.
Additional Requirements:
- Specialist experience in tender writing, business proposals, and grant submissions.
- Experience working with Aboriginal and Torres Strait Islander or CALD communities.
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