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Service Development Lead

1 month ago

Adelaide, South Australia Centacare Full time

About the Role

Centacare is seeking a skilled Service Development Lead to drive the growth and development of our disability services. As a key member of our Leadership Team, you will be responsible for client attraction and retention, service marketing, and business development. Your expertise in workforce development and training initiatives will help identify service gaps and opportunities for improvement.

Key Responsibilities

  • Lead client attraction and retention efforts, maintaining relationships with stakeholders including government agencies, disability advocacy groups, and health professionals.
  • Promote CaSS services within local communities and disability networks through engagement and strategic marketing.
  • Oversee the intake of clients, ensuring compliance with NDIS requirements.
  • Partner with internal teams to enhance service delivery and ensure quality assurance.
  • Collaborate on workforce development and participate in strategic initiatives, including grant writing and service audits.
  • Foster a positive and inclusive team culture within the Care and Support Services Unit.

Qualifications/Requirements

  • Valid DHS Working with Children Check, NDIS Worker Screening, and Australian Driver's Licence.
  • Completion of the NDIS Orientation Module and NDIS New Worker Modules.
  • Tertiary qualification in a relevant field or extensive experience in the disability services sector.
  • Demonstrated experience in business development, policy implementation, and service delivery improvement within the disability sector.
  • Strong analytical, communication, and project management skills.

About Us

Centacare is a leading provider of disability support services, committed to empowering individuals with disabilities to live fulfilling, independent lives. We offer a range of supports, including Supported Independent Living (SIL) and Day Options, to people with neurodevelopmental, intellectual, physical, and other disabilities. Our vision is to create a supportive community where individuals can achieve their full potential.