Customer Retention Specialist
2 days ago
The primary objective of this position is to foster long-term relationships with customers through proactive engagement, empathetic listening, and personalized support.
Key Responsibilities:- Strategically develop and implement inbound and outbound call programs to maximize customer retention.
- Provide expert assistance to existing customers navigating new finance applications.
- Proactively engage with maturing customers to educate them on available options and ensure seamless transitions.
- Drive lead generation and cultivate best-in-class lead management and customer service practices.
- Promote customer loyalty through end-of-term refinances or variations.
- Minimum two years of experience in sales-focused customer service roles, consistently delivering exceptional customer experiences.
- Excellent interpersonal skills, enabling rapid rapport building with customers.
- Ability to swiftly understand and process customers' financial situations with accuracy.
- Demonstrate a positive, confident attitude: focused on delivering the best possible outcome for customers.
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Customer Retention Specialist
6 days ago
Melbourne, Victoria, Australia beBeeRetention Full timeJob TitleCulture-driven organization seeks a seasoned Customer Retention Specialist to drive loyalty and retention initiatives across email, SMS, and push channels. The ideal candidate will be responsible for owning and evolving the customer retention engine, designing lifecycle journeys, building segmentation strategies, and owning key CRM performance...
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Customer Retention Specialist
6 days ago
Melbourne, Victoria, Australia beBeeRetention Full time $100,000 - $120,000Our ideal candidate is a seasoned Customer Retention SpecialistWe are seeking a highly skilled CRM and retention professional to drive our customer retention strategy. As a key member of the digital and marketing function, you will be responsible for owning and evolving the customer retention engine across email, SMS, and push.Main Responsibilities:Audit and...
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Customer Retention Specialist
2 days ago
Melbourne, Victoria, Australia beBeeCustomerRetention Full time $50,000 - $80,000Job SummaryWe are seeking a highly motivated Customer Retention Specialist to join our team. As a key member of our customer service department, you will be responsible for building strong relationships with customers and delivering exceptional service experiences.">The ideal candidate will have a proven track record of success in a sales-focused customer...
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Customer Retention Specialist
4 days ago
Melbourne, Victoria, Australia beBeeCustomerLoyalty Full time $120,000 - $140,000Drive Customer Loyalty with Data-Driven StrategiesJob OverviewThis role presents a unique opportunity for an experienced professional to drive customer retention and increase lifetime value through effective loyalty marketing strategies.The ideal candidate will possess a strong understanding of program design, customer lifecycle marketing, and data-driven...
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Client Retention Specialist
6 days ago
Melbourne, Victoria, Australia beBeeCustomerSuccess Full timeClient Retention SpecialistWe are seeking a skilled Client Retention Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our organization.The ideal candidate will have excellent communication and interpersonal skills, as well as the...
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Customer Retention and Loyalty Specialist
2 days ago
Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $110,000Retention StrategistYou will drive customer retention across email, SMS, and push channels, focusing on automated lifecycle journeys, smart segmentation, and data-led personalisation.About the RoleAudit and rebuild automated workflows in a CRM platform to improve performance and scalabilityDesign and optimise lifecycle journeys across onboarding,...
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Melbourne, Victoria, Australia beBeeEmail Full time $900,000 - $1,200,000Email Marketing Specialist OpportunityWe are seeking a highly skilled Email Marketing Specialist to support the execution of email and lifecycle campaigns.This role involves coordinating creative assets, building and deploying campaigns, and supporting loyalty and retention initiatives. You will maintain campaign documentation, QA processes, and summarize...
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Retention Marketing Specialist
4 weeks ago
Melbourne, Victoria, Australia Medibank Private Limited Full timeSelect how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...
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Retention Marketing Specialist
3 weeks ago
Melbourne, Victoria, Australia Medibank Private Limited Full timeSelect how often (in days) to receive an alert:It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.We are on the...
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Customer Retention Specialist
4 days ago
Melbourne, Victoria, Australia beBeeLoyalty Full time $100,000 - $140,000Key Job ResponsibilitiesThe primary goal of this role is to oversee the strategic development and implementation of loyalty programs aimed at enhancing customer retention and satisfaction.This involves managing the health of member databases, acquiring new members, and optimizing existing customer value propositions to drive engagement and revenue...
