Customer Retention Leader

1 day ago

Melbourne, Victoria, Australia beBeeRetention Full time $90,000 - $120,000
Job Description:

Purpose of the Role: A newly created position within our dynamic customer retention team is available for motivated professionals. This key leadership role focuses on developing strategies to enhance customer loyalty, drive growth opportunities, and foster a culture of continuous improvement.

This exciting opportunity calls for a strong commitment to delivering exceptional customer experiences while upskilling and empowering team members to achieve their full potential.

The successful candidate will work closely with cross-functional teams to drive business objectives, develop innovative solutions, and maximize retention rates.

Key Responsibilities:
  • Lead a high-performing team to drive increased revenue, brand loyalty, and customer satisfaction
  • Develop and implement process improvements to enhance inbound and outbound performance
  • Implement business initiatives to drive growth and profitability
  • Contribute to a culture of high performance and engagement across the organization
  • Build strong relationships with stakeholders to support campaign success
Requirements:
  • Previous experience in a sales leadership role, preferably in the auto finance industry
  • Demonstrated skills in analyzing opportunities and results to drive business growth
  • Experience in delivering continuous improvement strategies that increase customer and staff satisfaction
  • Action-oriented 'can do' attitude, with a tenacious desire to achieve results
What We Offer:
  • A supportive and vibrant team environment
  • Hybrid working arrangement
  • Company vehicle included in package

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