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Service Delivery Specialist
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As a Lifecycle Service Operations Manager, you will be responsible for delivering exceptional technical service and support to Australian DeltaV customers.
You will work closely with contract personnel to coordinate on-site activities and provide phone support to clients.
Your primary objective will be to win the confidence of our customers through outstanding service delivery.
You will undertake or advance technical investigations in response to customer requirements and develop high-quality technical investigation reports.
Key Responsibilities:- Coordinate contract personnel on-site to ensure seamless project execution
- Provide expert phone support to DeltaV clients, addressing their technical queries and concerns
- Develop and maintain strong relationships with customers to foster trust and loyalty
- Undertake or advance technical investigations to resolve complex issues and meet customer requirements
- Compile detailed technical investigation reports to document findings and recommendations
- Proven experience in onsite technical maintenance on DCS systems, preferably DeltaV
- Hold a degree in Chemical or Electrical Engineering, a trade certificate, or equivalent apprenticeship
- Possess strong DCS diagnostic and problem analysis skills to resolve complex technical issues
Our organization offers ongoing career development opportunities, ensuring that every employee has the chance to grow and advance within the company. Enjoy flexible time-off plans, competitive benefits packages, and a diverse team environment where everyone is valued and respected.
