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Customer Service Manager
1 month ago
Job Opportunity:
">We are seeking a highly skilled and experienced Customer Service Manager to join our team at Novotel Sydney Darling Square. As an Assistant Manager, you will be responsible for ensuring the successful operation of the hotel in the absence of the Front Office and General Manager.
">About the Role:
">The ideal candidate will have previous experience in a similar role, with a proven track record of delivering exceptional customer service. You will lead by example, providing a memorable and personalised service to each guest, while driving loyalty sign-ups and efficiently handling guest complaints.
">Your Key Responsibilities:
">- ">
- Manage the front desk operations, including check-ins/check-outs, amenities, reporting, and responding to guest queries">
- Supervise and manage the front office team while on shift, ensuring effective onboarding and training">
- Lead by example, demonstrating exceptional customer service skills and promoting a positive work culture">
- Manage emergency situations effectively, following hotel procedures and processes">
What We Offer:
">A competitive salary of around $80,000 per annum, plus access to Accor discounts and benefits worldwide. You will also have the opportunity to develop your skills and career within a high-performing Front Office team.
">Requirements:
">- ">
- Previous experience in an Assistant Manager role or as a Front Office Supervisor">
- Exceptional customer service skills and a strong ability to lead by example">
- Experience in leading, managing, and motivating a team">
- Effective communication and problem-solving skills">
- Valid RSA and First Aid qualification">
Join Our Team:
">Novotel Sydney Darling Square is a well-established and high-performing hotel, offering a supportive and dedicated Front Office Manager who thrives on mentoring and developing their team. By joining our team, you will have access to endless career opportunities, as well as Accor discounts and benefits worldwide.
