Customer Service Manager/Customer Service Assistant Leader
1 month ago
Drake Supermarkets is a retail industry success story. A family-owned and operated private company, we are Australia's largest independently owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.
The successful applicant will have the opportunity to treat their department as if it were their own business, providing flexibility to tailor store services and product offerings to meet the specific needs of local customers.
We are seeking a highly skilled Customer Service Manager or Customer Service Assistant Manager to lead our team in a highly competitive supermarket environment. Key responsibilities include:
- Providing exceptional customer service
- Leading and managing team members to achieve sales goals and improve customer satisfaction
- Accurately rostering staff to ensure adequate coverage during peak periods
- Liaising with management and team members to resolve issues and improve store operations
To succeed in this role, you must demonstrate:
- Significant front-end and POS knowledge
- Unparalleled commitment to customer service
- Experience in leading and managing teams
- Excellent communication skills
- Ability to motivate and coach team members
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience. If you are a motivated and experienced leader looking for a new challenge, please apply now.
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