Customer Service Manager/Customer Experience Director
3 weeks ago
We are seeking an exceptional Customer Service Manager to join our team at Drake Supermarkets, Australia's largest independently-owned supermarket chain.
About UsOur company is built on a family-owned and operated business model, driven by our commitment to excellence and customer satisfaction. With unprecedented growth, we provide unparalleled career opportunities within our retail industry success story.
Job OverviewThis exciting role offers the successful candidate the opportunity to lead and manage a dynamic team in a fast-paced supermarket environment. As a key member of our enthusiastic team, you will be responsible for delivering exceptional customer service and driving business growth through effective leadership and management.
Key Responsibilities- Lead and manage a high-performing team, fostering a positive and productive work environment.
- Develop and implement strategies to drive customer satisfaction and loyalty, resulting in increased sales and revenue growth.
- Maintain accurate staff rostering and ordering systems, ensuring seamless day-to-day operations.
- Collaborate with management to achieve business objectives, providing coaching, training, and performance management as needed.
To succeed in this role, you must possess:
- A proven track record of delivering exceptional customer service and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
- Strong leadership and delegation skills, with the ability to adapt to changing priorities and deadlines.
- Experience in managing budgets and resources, with a focus on cost control and efficiency.
- A passion for problem-solving and a willingness to think creatively.
In return for your expertise and dedication, we offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits, including:
- A comprehensive rewards program, offering discounts and incentives on Drake Supermarkets' products and services.
- A supportive and inclusive work environment, fostering personal and professional growth.
- Ongoing training and development opportunities, tailored to your needs and career aspirations.
Apply now to take the first step towards an exciting and challenging career at Drake Supermarkets
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