Customer Service Ambassador

5 days ago

Sydney, New South Wales, Australia Randstad Full time
About Our Company

Our client is a dynamic Australian FMCG boutique that specializes in niche products and offers expert services to a diverse range of clients across the nation.

Job Overview

We are seeking an experienced Customer Service Ambassador to join our team in Melbourne CBD. In this role, you will report to a supportive Manager and be responsible for providing exceptional customer service, product education, and logistics support.

Key Responsibilities
  • Process orders via phone and email efficiently
  • Handle customer inquiries with professionalism and empathy
  • Coordinate shipping and order ETA's to ensure timely delivery
  • Facilitate logistics and distribution requirements to meet customer needs
  • Offer support and educate existing customers on our products and services
  • Chase up overdue invoices and conduct supply audits to maintain high levels of customer satisfaction
Benefits
  • Work in a unique and interesting industry with a strong focus on customer satisfaction
  • Be part of a small family-run business that values its employees and fosters a positive work environment
  • Have opportunities to be involved in various aspects of the business and contribute to its growth and success
  • Enjoy a modern office space located in the heart of Melbourne's CBD
Requirements
  • Experience in a similar Customer Service role with a proven track record of delivering excellent results
  • Excellent communication skills and phone manner to effectively engage with customers
  • Intermediate Microsoft Office skills to manage tasks and data efficiently
  • Ability to handle multiple tasks simultaneously and prioritize responsibilities effectively
Salary and Benefits

The successful candidate can expect a competitive salary ranging from $60,000 to $80,000 per annum, depending on experience. Additionally, our company offers a range of benefits including professional development opportunities, flexible working hours, and a positive work-life balance.

What We Offer

We value diversity and inclusion in the workplace and welcome applications from candidates with different backgrounds and perspectives. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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