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Customer Service Team Lead

1 month ago

Brisbane, Queensland, Australia Oaks Hotels Full time
Job Description

We are seeking an experienced Customer Service Team Lead to join our Front Office team at Oaks Brisbane Lexicon Suites on a Full-Time basis.

About the Role:
  • Lead and support the team in delivering exceptional guest experiences.
  • Act as a role model, sharing expertise and inspiring the team to achieve excellence.
  • Ensure daily tasks are completed accurately and efficiently.
  • Conduct guest arrivals and departures with a high level of professionalism.
  • Resolve and respond to guest complaints in a timely and professional manner.
Required Skills and Qualifications:
  • Previous supervisory experience in a customer-facing role.
  • Extensive experience working within a Hotel/Resort environment.
  • Exceptional customer service skills and a positive attitude.
  • Ability to manage time effectively and prioritize tasks.
  • Professional presentation essential.
  • Availability to work weekends if required.
Benefits:
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational Financial support may be available for development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
Compensation:

An estimated annual salary range is $65,000 - $85,000 AUD, depending on experience and qualifications.