Customer Service Team Lead
24 hours ago
We are seeking an experienced Customer Service Team Lead to join our Front Office team at Oaks Brisbane Lexicon Suites on a Full-Time basis.
About the Role:- Lead and support the team in delivering exceptional guest experiences.
- Act as a role model, sharing expertise and inspiring the team to achieve excellence.
- Ensure daily tasks are completed accurately and efficiently.
- Conduct guest arrivals and departures with a high level of professionalism.
- Resolve and respond to guest complaints in a timely and professional manner.
- Previous supervisory experience in a customer-facing role.
- Extensive experience working within a Hotel/Resort environment.
- Exceptional customer service skills and a positive attitude.
- Ability to manage time effectively and prioritize tasks.
- Professional presentation essential.
- Availability to work weekends if required.
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Access to Minor Hotels ANZ paid parental leave benefits.
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available for development relevant to the company's business requirements.
- NIB Insurance discounts.
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
- Discount on Furniture.
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
- Wellbeing programs with Uprise (EAP).
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
An estimated annual salary range is $65,000 - $85,000 AUD, depending on experience and qualifications.
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