Customer Experience Leader

2 days ago


Brisbane, Queensland, Australia Functional Solutions Full time

About Us

Functional Solutions International (FSI) is a proudly Australian-owned company dedicated to empowering educators and organizations with innovative, feature-rich solutions. Our team prides ourselves on delivering exceptional service, collaborating on exciting projects, and creating impactful tools for our customers.

We are seeking an experienced Customer Service Manager to lead our helpdesk team and elevate the customer experience to the next level. If you excel in a collaborative, fast-paced environment where your ideas matter, this role could be perfect for you.

Who You Are...

  • A passionate problem-solver who thrives on connecting with people and delivering outstanding customer service.
  • Tech-savvy and comfortable creating digital content like videos and articles.
  • An excellent communicator, both online and in person, with a knack for building lasting relationships.
  • Organized, proactive, and skilled at juggling multiple priorities.
  • A collaborative team player who thrives in a small company where ideas are valued and everyone contributes.

What You'll Do...

  • Run the Helpdesk: Manage online support tickets with efficiency, care, and expertise as the first point of contact for our customers.
  • Create Educational Content: Develop engaging help articles and training videos to empower customers to get the most out of our solutions.
  • Cultivate Customer Engagement: Host training events and build lasting relationships with our customers.
  • Collaborate with Teams: Work with other teams to brainstorm campaigns, share insights, and contribute to cross-functional projects.

Requirements and Benefits

This full-time role offers a competitive salary of $80,000 - $100,000 AUD per annum, depending on experience. As a key member of our team, you will enjoy a dynamic work environment, opportunities for growth and professional development, and a comprehensive benefits package.



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