Digital Experience Strategist and Team Lead

3 weeks ago


Brisbane, Queensland, Australia Lanson Partners Full time
Job Description:

We are seeking an experienced Digital Experience Strategist and Team Lead to join our team at Lanson Partners. This is a full-time position that comes with a competitive salary.

About the Role:
  • Develop and implement digital experience strategies that enhance customer value and quality.
  • Lead a team of up to 7 UX/UI designers in crafting experiences across various digital channels.
Your Responsibilities:
  1. Combine expertise in customer journey management, user research, user testing, web analytics, customer insights, usability analysis, and UX/UI best practices.
  2. Develop and implement strategies that enhance the value and quality of digital customer experiences.
  3. Lead, coach, and prioritize the work of a talented team of UX, UI, digital copywriting, and research professionals.
About You:
  • 7+ years' experience in digital experience, design, and research.
  • Strong mentoring and coaching capabilities with a proven ability to lead and foster high-performing teams.
  • Expertise in defining and implementing digital design and research principles, using a data-driven approach to enhance customer experiences through analysis, research, and execution.
  • Hands-on experience with user testing, information architecture, user journeys, and flows.
  • Knowledge of Web Content Accessibility Guidelines (WCAG), design systems, and cross-platform design (mobile, tablet, desktop).
  • Background in regulated industries preferred.
What We Offer:
  • Professional growth and wellbeing support, such as study leave, professional coaching, and wellness programs.
  • Access to discounted financial products and services to support your financial and personal goals.
  • A deep commitment to supporting Australians through financial hardship, demonstrated by partnerships with not-for-profits to help customers when it matters most.
  • Being customer-owned, re-investing profits back into the group – a truly values-driven and impactful opportunity.


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