Customer Service Representative

7 days ago

Wantirna South, Victoria, Australia Royal Freemasons Ltd Full time

About the Role

We are seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility.

Key Responsibilities

  • Provide high-level customer service to residents, families, and employees, and respond to general enquiries.
  • Manage rostering for all staff in the home, including leave.
  • Assist with recruitment and onboarding processes for new staff.
  • Undertake administrative tasks, filing, data entry, maintaining records, mail, and deliveries, and archiving.

Requirements

  • Experience in Aged Care or Health Care is advantageous.
  • Proven ability to deliver excellent customer service.
  • High level of computer literacy, including experience with aged care software and MS Office.
  • Strong communication, problem identification, and resolution skills.

Benefits

  • Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum.
  • Better work-life balance with consistent fortnightly roster patterns for permanent positions.
  • Confidential access to our Employee Assistance Program.
  • Free onsite parking.

Working with Royal Freemasons

We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care, and Retirement Living sectors. We offer salary packaging and a comprehensive employee benefits scheme. With locations across greater Melbourne, our staff benefit from great learning and career prospects, fantastic resources, and an envied reputation for excellence in care.

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