Customer Service Representative
1 month ago
About the Role
We are seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility.
Key Responsibilities
- Provide high-level customer service to residents, families, and employees, and respond to general enquiries.
- Manage rostering for all staff in the home, including leave.
- Assist with recruitment and onboarding processes for new staff.
- Undertake administrative tasks, filing, data entry, maintaining records, mail, and deliveries, and archiving.
Requirements
- Experience in Aged Care or Health Care is advantageous.
- Proven ability to deliver excellent customer service.
- High level of computer literacy, including experience with aged care software and MS Office.
- Strong communication, problem identification, and resolution skills.
Benefits
- Competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum.
- Better work-life balance with consistent fortnightly roster patterns for permanent positions.
- Confidential access to our Employee Assistance Program.
- Free onsite parking.
Working with Royal Freemasons
We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care, and Retirement Living sectors. We offer salary packaging and a comprehensive employee benefits scheme. With locations across greater Melbourne, our staff benefit from great learning and career prospects, fantastic resources, and an envied reputation for excellence in care.
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