Customer Service Representative

4 weeks ago


Clayton South, Victoria, Australia Bosch Full time

Job Title: Customer Service Representative

We are seeking a highly motivated and enthusiastic Undergraduate Customer Service Assistant to join our Mobility Aftermarket division on a Full-Time basis for 12-months commencing October 2024 based at our Clayton Headquarters.

You will gain valuable experience and knowledge as an integral part of our Mobility Aftermarket team. Some of the tasks that you will undertake with us include:

  • Assisting in driving customer service excellence in AO (Australia & Oceania) through the implementation and refinement of regional standardised process for the MA (Mobility Aftermarket) AO business.
  • Supporting and driving continuous improvement through data analytics, monitoring of KPI's, and development of effective measures to improve Customer Service Level.
  • Building sufficient knowledge of Customer Service Order to Cash (O2C), Supply Chain and Procure To Pay (P2P) process to provide operational support to the MA-AO team.
  • Providing support for the MA-AO team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
  • Conducting value stream workshops with indirect areas to identify areas for improvement and document target processes.
  • Providing administrative support to the team

You will find opportunities to develop your expertise and broaden your tertiary studies. A strong support network will smooth your entry into working life: your supervisor and other team members will be there to help you succeed

Requirements:

  • Be currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field
  • Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail
  • Results-oriented approach and a drive to achieve outcomes.
  • Time management and experience working in a team environment highly desirable.
  • Ability to identify opportunities and articulate reasons for process improvement
  • Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
  • Previous experience in customer service or process improvement roles is beneficial.

Additional Information:

As a values-based organisation, we foster and engage a high-performing culture, and value and promote a diverse workforce, supporting equal opportunities for all of our employees. Bosch provides students with an excellent opportunity to learn and develop skills while working in a professional environment of a large, progressive multinational organisation, championing quality and innovation.

As an employer, we offer you:

  • A diverse and broad student placement
  • Excellent training and development opportunities to complement your tertiary studies
  • Attractive remuneration and conditions
  • A staff discount on company products
  • On site car parking
  • An internal network of students, to support your placement and learning
  • Access to an Employee Volunteering Program

How to Apply:

We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organisation and in our recruitment activities and believe that every voice adds value. We actively pursue a recruiting strategy that works towards eliminating unconscious bias.

If this role interests you and you are excited to work with Bosch, send in your application and include your Cover Letter, Resume and Academic Transcript in one single document (PDF or Word) outlining how you meet the requirements of the position.

Please note: You need to be an Australian citizen or hold appropriate Australian work rights to apply for this role.



  • Clayton South, Victoria, Australia Monash Health Full time

    Delivering Exceptional Patient CareMonash Health is a leading healthcare provider in south-eastern Melbourne, and we are seeking a dedicated and compassionate individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing a high-quality patient experience, responding to inbound calls, and maintaining...


  • Clayton South, Victoria, Australia Kennards Hire Full time

    As a Customer Service Representative at Kennards Hire, you will be the face of our company, providing exceptional customer service to our clients. With a focus on delivering timely solutions, you will work closely with operations to ensure seamless customer experiences.Key Responsibilities:Provide timely solutions via phone, email, and digital...


  • Clayton South, Victoria, Australia Veritas Recruitment Full time

    We are partnering with a global leader in the manufacturing industry. This company has a rich history of innovation and excellence. We are seeking a motivated and enthusiastic individual to join the team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries,...


  • Clayton South, Victoria, Australia Veritas Recruitment Full time

    We are seeking a motivated and enthusiastic individual to join our team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support to ensure a positive customer experience.Responsibilities:Respond...


  • Clayton South, Victoria, Australia Repco Full time

    At Repco, we're passionate about delivering exceptional customer experiences and outstanding sales results. As a Customer Service Representative - Automotive Aftermarket Expert, you'll play a vital role in helping us achieve our goal of being the number one automotive aftermarket company.About RepcoWe're part of Genuine Parts Company, a global leader in...


  • Clayton South, Victoria, Australia Domino's Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative and Pizza Maker. In this role, you will be responsible for providing exceptional customer service and preparing high-quality pizzas and other food items.Key Responsibilities:Customer Service:Meet and greet customers on the phone...


  • Clayton South, Victoria, Australia Repco Full time

    At Repco, we're passionate about delivering exceptional customer experiences. As a Customer Sales Representative, you'll play a key role in driving sales performance and building strong relationships with our customers.Key responsibilities include:Providing genuine service and creating lasting impressions for our customersDeveloping and maintaining effective...


  • Clayton South, Victoria, Australia Domino's Full time

    Customer Service Responsibilities:Provide exceptional customer service via phone and in-person interactions.Address customer concerns and resolve issues promptly.Upsell products and services to increase sales.Process payments efficiently using cash and EFTPOS systems.Pizza Making Responsibilities:Prepare a variety of pizzas and other food items to meet...


  • Clayton South, Victoria, Australia Domino's Full time

    Customer Service Responsibilities:Provide exceptional customer service over the phone and in person.Address customer concerns in a professional and courteous manner.Upsell products to increase sales.Process payments efficiently using cash and EFTPOS.Pizza Making Responsibilities:Prepare a variety of pizzas and other food items to meet customer...


  • Clayton South, Victoria, Australia Domino's Full time

    Customer Service Responsibilities:Provide exceptional customer service via phone and in-person interactions.Address customer concerns in a professional and courteous manner.Upsell products to increase sales.Process payments using cash and EFTPOS.Pizza Making Responsibilities:Prepare a variety of pizzas and other food items to meet customer demands.Maintain...


  • Clayton South, Victoria, Australia Domino's Full time

    Customer Service Responsibilities:Deliver exceptional customer experiences through phone and in-person interactions.Address customer concerns in a professional and courteous manner.Upsell products to increase sales and customer satisfaction.Process payments efficiently and accurately.Pizza Making Responsibilities:Prepare a variety of pizzas and other food...


  • Clayton South, Victoria, Australia Bosch Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Undergraduate Customer Services Student to join our Mobility Aftermarket division on a Full-Time basis.Key ResponsibilitiesAssist in driving customer service excellence in AO through the implementation and refinement of regional standardised process for the MA AO business.Support and drive...


  • Clayton South, Victoria, Australia Blackbook Recruitment Full time

    Customer Service Specialist OpportunityThe CompanyOur client, a leading FMCG company based in Melbourne, is seeking a Customer Service Specialist to support their Logistics and Operations team. This is a 12-month fixed-term contract opportunity.The RoleOversee incoming customer inquiries and order processing, liaising with 3PL partners as needed.Coordinate...


  • Clayton South, Victoria, Australia Reece Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Trade Counter team in Clayton as a Retail Sales Associate.Your Key ResponsibilitiesProvide exceptional customer service and information about products to plumbers and other tradespeople.Process quotes both in person and over the phone.Assist with pick packing and stock...


  • Clayton South, Victoria, Australia Bosch Full time

    Job RequirementsRobert Bosch (Australia) Pty Ltd is currently seeking a highly motivated and enthusiastic undergraduate student to join our Mobility Aftermarket division. The successful candidate will assist in driving customer service excellence in Australia and Oceania through the implementation and refinement of regional standardized processes.Key...


  • Clayton South, Victoria, Australia WOW Recruitment Full time

    **Sales Administrator Role**We are seeking a highly organized and proactive Sales Administrator to support our client's sales team and dealer network.The successful candidate will play a key role in ensuring customer satisfaction by efficiently managing sales processes, handling inquiries, and providing administrative backup for warranty functions.This is an...


  • Clayton South, Victoria, Australia WOW Recruitment Full time

    **Sales Administrator Opportunity**We are seeking an organised and proactive Sales Administrator to support our client's sales team and dealer network.The successful candidate will play a key role in ensuring customer satisfaction by efficiently managing sales processes, handling inquiries, and providing administrative backup for warranty functions.This...


  • Clayton South, Victoria, Australia WOW Recruitment Full time

    **About the Role**We are seeking a highly organized and proactive Sales Administrator to support our client's sales team and dealer network.The successful candidate will play a key role in ensuring customer satisfaction by efficiently managing sales processes, handling inquiries, and providing administrative backup for warranty functions.This is an ideal...


  • Clayton South, Victoria, Australia Bosch Full time

    Job SummaryBosch is seeking a highly motivated and enthusiastic Undergraduate Customer Service Student to join our Mobility Aftermarket division on a Full-Time basis for 12-months commencing October 2024 based at our Clayton Headquarters.You will gain valuable experience and knowledge as an integral part of our Mobility Aftermarket team. Some of the tasks...


  • Clayton South, Victoria, Australia WOW Recruitment Full time

    Job OverviewWOW Recruitment is seeking a highly organised and proactive Sales Administrator to support our client's sales team and dealer network in a fully office-based role.This is an ideal opportunity for an individual with strong communication skills and a keen eye for detail to thrive in a dynamic, fast-paced environment.Key ResponsibilitiesManage and...