Customer Service Liaison
3 weeks ago
Role Overview
Royal Freemasons Ltd is seeking a highly skilled and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility.
Key Responsibilities
- Provide exceptional customer service to residents, families, and employees, addressing all general enquiries.
- Manage staff rosters, including leave and scheduling.
- Assist with recruitment and onboarding processes for new staff members.
- Perform various administrative tasks, such as data entry, record-keeping, and mail handling.
Requirements
- Experience in aged care or a related field is highly advantageous.
- Proven ability to deliver excellent customer service.
- High level of computer literacy, including experience with aged care software and Microsoft Office.
- Strong communication, problem-solving, and resolution skills.
Benefits
- Competitive salary packaging options.
- Better work-life balance with consistent fortnightly rosters.
- Access to our Employee Assistance Program.
- Free onsite parking.
Additional Requirements
- A valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance is mandatory.
- Proof of Covid-19 vaccination is required prior to commencement.
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