Customer Service Representative

1 week ago


South Yarra, Victoria, Australia Credit Union Australia Full time

Customer Service Representative - Banking

About Us

GREAT SOUTHERN BANK is a customer-obsessed organisation dedicated to making a difference in the lives of our customers. Our mission is to provide exceptional banking services and support that enables our customers to achieve their financial goals.

Located in the heart of South Yarra, our vibrant customer centre is the ideal place to start your career in banking. As a Customer Service Representative, you will be responsible for delivering an outstanding customer experience through inbound calls, emails, and other communication channels.

Key Responsibilities
  • Provide superior level of service to customers, ensuring their needs are met and exceeded
  • Identify opportunities to enhance customer experience through active promotion of products and services
  • Work collaboratively with colleagues to achieve business objectives and improve customer satisfaction
What You'll Need

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
Salary & Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus a range of benefits including:

  • Generous superannuation contributions
  • Annual leave and public holidays
  • Ongoing training and development opportunities

At GREAT SOUTHERN BANK, we believe in investing in our people to help them grow and develop in their careers. We offer a supportive and inclusive work environment, where you can thrive and make a real difference in the lives of our customers.



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