Customer Service Officer

4 weeks ago


Wantirna South, Victoria, Australia Royal Freemasons Ltd Full time
Customer Administration Officer

We are seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility.

The successful candidate will be the front face of our facility, meeting and greeting visitors and attending to enquiries over the phone and email. They will have a friendly and approachable manner, be flexible and adaptable, as well as be able to work in a fast-paced environment.

Key Responsibilities:

  • Provide high level of customer service to our residents, families and employees and all general enquiries
  • Management of rostering for all staff in the home (including leave)
  • Assist with recruitment and on-boarding processes for new staff
  • Undertaking administrative tasks, filing, data entry, maintaining records, mail and deliveries and archiving.

Requirements:

  • Experience in Aged Care or Health Care is advantageous.
  • Proven ability to deliver excellent customer service.
  • High level of computer literacy, including experience with aged care software and MS Office.
  • Strong communication, problem identification, and resolution skills.

Benefits:

  • More take-home pay with competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum
  • Better work-life balance with consistent fortnightly rosters patterns for permanent positions - no rotating rosters
  • Confidential access to our Employee Assistance Program
  • Free onsite parking

Why work for Royal Freemasons?

We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. We offer salary packaging and a comprehensive employee benefits scheme. With locations across greater Melbourne our staff benefit from great learning and career prospects, fantastic resources and enjoy an envied reputation for excellence in care.

Royal Freemasons is committed to providing a healthy and safe work environment; and maintaining the health and safety of our staff, contractors and visitors. As part of your application, you will be required to complete a pre-employment screening declaration.



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