Customer Service Representative

18 hours ago


Clayton South, Victoria, Australia Veritas Recruitment Full time

We are partnering with a global leader in the manufacturing industry. This company has a rich history of innovation and excellence. We are seeking a motivated and enthusiastic individual to join the team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support to ensure a positive customer experience.

Responsibilities:

  • Respond to customer inquiries via answering inbound phone calls (averaging between 40-50 calls daily)
  • Provide technical support and troubleshooting assistance for the company's product range
  • Collaborate with other departments to resolve customer issues effectively
  • Document customer interactions and resolutions accurately in the CRM system
  • Identify and escalate priority issues to the appropriate teams
  • Assist with various administrative tasks as needed

About You:

  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Customer-focused mindset with a passion for delivering exceptional service
  • Ability to multitask and work effectively in a fast-paced environment
  • You are quick with a keyboard and accurate
  • An empathetic and enthusiastic individual

Benefits:

  • WFH 2 Days a week – On Thursdays and Fridays
  • Onsite Parking
  • Work for a highly reputable and global company
  • World-class training on offer for someone looking to kickstart their career


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