Customer Service Representative
3 weeks ago
We are partnering with a global leader in the manufacturing industry. This company has a rich history of innovation and excellence. We are seeking a motivated and enthusiastic individual to join the team as a Junior Customer Service Representative on a temporary basis for 6 months. In this role, you will be responsible for assisting customers with inquiries, troubleshooting product issues, and providing exceptional support to ensure a positive customer experience.
Responsibilities:
- Respond to customer inquiries via answering inbound phone calls (averaging between 40-50 calls daily)
- Provide technical support and troubleshooting assistance for the company's product range
- Collaborate with other departments to resolve customer issues effectively
- Document customer interactions and resolutions accurately in the CRM system
- Identify and escalate priority issues to the appropriate teams
- Assist with various administrative tasks as needed
About You:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to multitask and work effectively in a fast-paced environment
- You are quick with a keyboard and accurate
- An empathetic and enthusiastic individual
Benefits:
- WFH 2 Days a week – On Thursdays and Fridays
- Onsite Parking
- Work for a highly reputable and global company
- World-class training on offer for someone looking to kickstart their career
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