Customer Service Representative

3 weeks ago


Wantirna South, Victoria, Australia Royal Freemasons Ltd Full time
Role Summary

This role is a great opportunity for an experienced customer administration officer to join the team at Royal Freemasons Ltd. The successful candidate will be responsible for providing high-level customer service to residents, families, and employees, as well as managing rosters for all staff in the home.

Key Responsibilities
  • Provide exceptional customer service to residents, families, and employees
  • Manage rosters for all staff in the home, including leave and scheduling
  • Assist with recruitment and onboarding processes for new staff
  • Undertake administrative tasks, including filing, data entry, and record-keeping

Requirements
  • Experience in aged care or a related field
  • Proven ability to deliver excellent customer service
  • High level of computer literacy and experience with aged care software
  • Strong communication and problem-solving skills

What We Offer
  • Competitive salary packaging options
  • Consistent fortnightly rosters for permanent positions
  • Confidential access to our Employee Assistance Program
  • Free onsite parking



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