Account Director

4 weeks ago

Melbourne, Victoria, Australia Media Full time
About the Role

We are seeking a highly skilled and experienced Account Director to join our MediaMonks' Platforms & MarTech Team.

As an Account Director, you will be responsible for nurturing client relationships, driving commercial success, identifying opportunities, and collaborating seamlessly with internal and external teams to ensure we're delivering value and excellent work for our clients.

In close collaboration with account leadership, operations, and production teams, you will take charge of the day-to-day client engagement across a diverse range of projects and programs. Our clients work with enterprise solutions such as Adobe, Salesforce, and similar platforms - and any experience you have in this area is highly desirable.

Key Responsibilities
  • Own the client relationship and provide strategic advice
  • Collaborate with your subject matter experts to produce great work
  • Learn all our service offerings to best serve our clients' needs
  • Partner with clients on briefs and direct client presentations
  • Provide clients with solutions and recommendations. Collect client feedback and ensure it is reflected in revisions
  • Communicate project requirements to project managers, producers, strategy and creative, in order to meet client expectations
  • Manage all processes required in order to obtain a range of client approvals
  • Oversee all scheduling of key internal and external meetings
  • Manage the financial process including MSA, SOW, estimation sheet, budgets, revenue tracking and internal reporting, including Salesforce
  • Liaise with the Legal Team on MSA, SOW, and other contracts
  • Understand and optimise account profitability, including forecasting and managing resources, while providing strategic guidance to senior account management
  • Coordinate pitch processes to ensure collaboration across teams and that responses are submitted on time
  • Prepare client documentation and secure input and review from impacted teams as well as submission and review by legal
Requirements
  • 5+ years of marketing experience in a fast-paced environment, ideally with experience working at a digital agency
  • Experience with Enterprise Technology Solutions, such as Adobe, Salesforce, etc.
  • Demonstrated ability to execute large-scale projects and programs, working with internal and external partners
  • Must be a self-starter who can operate in a constantly evolving team environment
  • Seasoned at managing multiple complex projects simultaneously
  • A knack for unravelling complex problems and processes in an easy to understand way
  • High energy and go-getter attitude; comfortable meeting with clients and working autonomously
  • Must have excellent problem-solving and analysis skills with presentation development skills
  • Experience managing budgets and a high level of business acumen
  • Skilled communicator with strong written and verbal communication skills in English, including both professional and casual style of communication
  • Proficient in Google docs, slides, sheets or equivalent (e.g., Word, PowerPoint, Excel)
  • Must have a proficient understanding of MSA, SOW and any other legal documents
About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year (2020-24). In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.

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