Account Director
6 days ago
Job Summary
We are seeking a skilled Account Director to oversee and expand a portfolio of clients, ensuring their risk management and insurance broking needs are effectively addressed. As a key member of our team, you will be responsible for nurturing existing client relationships, pursuing new business development opportunities, and supporting the overall growth of the portfolio.
Key Responsibilities
- Implement and review client service delivery, including holistic discussions on risk and retention strategies, as well as multiple-tier client contact for all qualifying accounts.
- Obtain formal client feedback annually for all qualifying accounts.
- Leverage best practices from across Willis Towers Watson to deploy within the team.
- Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach, and future strategy.
- Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.
- Proactively meet the annual new business target.
- Involvement in selected new business exercises and major projects.
- Generation and participation in new business opportunities that contribute to the continued growth of the team.
- Maintain and develop a strong relationship with insurers.
- Apply Willis Towers Watson Client Service protocols and compliance procedures.
Requirements
- Tier 1 Insurance Broking Qualification.
- Preferably degree qualified.
- Extensive Insurance broking and/or industry experience.
- Proven technical skills in coverage and wording review.
- Excellent understanding and technical proficiency of claims management processes.
- Experience with the placement and servicing of complex and multinational clients.
- Attainment of all regulatory licenses, permissions, and technical or other requirements applicable under local legislation.
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