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Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at REAL TIME AUSTRALIA. As a key member of our Global Technical Support team, you will be responsible for managing and resolving challenging issues for our partners and customers.

Key Responsibilities:
  • Working with customers directly to manage and resolve technical issues related to our cloud software platform.
  • Developing subject matter expertise and collaborating with other team members in various technologies.
  • Providing technical guidance and support to customers and partners.
  • Analyzing data to identify potential causes of issues and implementing solutions.
Requirements:
  • Fluent in both Korean and English (written and verbal) with previous experience in a cross-skilled role providing English and Korean support.
  • Strong application support and front-end/web support experience with a strong ability to troubleshoot difficult technical issues.
  • Familiarity with dynamic HTML components, Java, and ITSM practices.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A dynamic and innovative work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading cloud software company and contribute to the success of our Global Technical Support team.