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Fitness First Member Support Consultant

1 month ago

Melbourne, Victoria, Australia Fitness First Full time

About the Opportunity:

As a Member Support Consultant at Fitness First, you will be the driving force behind the success of our members. You will be the first point of contact for our members and will have the opportunity to inspire thousands of people to begin their journey towards becoming more active, fulfilled, and confident versions of themselves.

Responsibilities:

  • Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

Requirements:

  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals

About Fitness First:

We are proud to be part of Fitness and Lifestyle Group, a leading fitness and lifestyle company with a portfolio of globally renowned fitness brands. Our mission is to help people live happier, healthier, and more active lives. We offer a competitive package including base salary, super, and uncapped commission, as well as a complimentary Platinum Fitness First membership and opportunities for career growth and development.

What We Offer:

  • A career with meaning - where you can see how your actions positively impact the lives of others on a daily basis
  • A supportive culture where you'll feel like one of the Fitness First family from day one
  • Ongoing training and support to develop your customer service, sales, and leadership skills
  • Opportunities for career growth and development across our brands, locations, and disciplines

Our Commitment to Diversity and Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds. We pride ourselves on empowering our team to be their authentic selves at work.