Fitness Engagement Specialist

3 weeks ago


East Melbourne, Victoria, Australia Fitness First Full time

About the Role


We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant at Fitness First. As a key member of our club team, you will be responsible for driving membership growth and retention through proactive outreach and exceptional customer service.


Key Responsibilities



  • Contribute to club sales budget through sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, referrals, and new business opportunities
  • Achieve lead contact targets via telephone to maximise sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create positive and personalised member journeys
  • Achieve successful outcomes to member enquiries
  • Support member retention programs and inspire members to continue their fitness journey
  • Regularly engage with new and existing members to keep them connected to their fitness journey

Requirements



  • Current First Aid & CPR certificate
  • Problem-solving mindset with a focus on meeting member needs
  • Exceptional communication skills with the ability to inspire and motivate members
  • Drive and goal focus with a continuous desire to excel
  • Team player with a positive attitude and ability to celebrate success
  • Customer-focused with a strong desire to help members achieve their goals

About Fitness First


Fitness First is a globally recognised leader in the fitness sector, operating 51 clubs across Australia. We believe that fitness inspires people to excel, and we're committed to empowering thousands to put themselves First and lead fearless and extraordinary lives.


Join Our Mission


As an employer, we're on a mission to uncover exceptional talent and nurture, develop, and celebrate our employees. We offer a competitive OTE of $60,000-$65,000, plus super, a complimentary Platinum Fitness First membership, and opportunities for career growth within the Fitness and Lifestyle Group.


What We Offer



  • Competitive OTE of $60,000-$65,000, plus super
  • Complimentary Platinum Fitness First membership
  • Anniversary leave days and additional gym membership for friends and family
  • Career opportunities within the Fitness and Lifestyle Group

About Fitness and Lifestyle Group


Fitness and Lifestyle Group is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings.



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