Executive Leader, Claims Enablement

5 days ago

Canberra, ACT, Australia Comcare Full time
Job Description

Comcare is seeking an experienced Executive Leader to fill the role of Senior Director, Claims Enablement. This position is responsible for leading the enabling functions of the Claims Management Group, focused on performance, quality, contracted services, and client experience.

Key Responsibilities
  • Performance Management: Develop and implement performance practices and culture, lead the Data and Analytics Strategy for Claims Management Group (CMG), and ensure clear performance metrics and targets at all levels within the Group.
  • Operational Excellence: Lead the delivery of effective and efficient operational processes, ensuring seamless execution and continuous improvement.
  • Work, Health and Safety (WHS): Lead WHS focus and practice across the group, including the WHS risk register and HSRs, to ensure a safe and healthy work environment.
  • Census Action Plan: Lead the Census action plan for the group to drive positive movement in CMG employee satisfaction.
  • Quality Assurance: Establish and enforce quality standards to ensure products or services meet or exceed customer expectations.
  • Continuous Improvement: Lead efforts to identify inefficiencies, streamline processes, and implement best practices to drive continuous improvement.
  • Cross-Functional Collaboration: Work closely with executive, senior directors, and directors across various teams within the business to align goals, share best practices, and implement improvement practice.
  • Training and Development: Lead the development of training programs, coaching, and development for various roles within the group.
  • Reporting and Communication: Prepare regular reports and presentations to communicate performance insights, improvement initiatives, and outcomes to stakeholders at all levels of the organisation.
Requirements
  • Qualifications: Bachelor's degree in business or a related field; advanced degree preferred.
  • Experience: Proven experience in leading enabling functions, performance improvement, continuous improvement, and/or quality assurance in an operational context.
  • Security Clearance: Ability to obtain and maintain a Negative Vetting 1 Security Clearance.

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