Workplace Injury Management Specialist

Job Title:

Return to Work and Injury Management Specialist

Job Description

The Return to Work and Injury Management Specialist plays a pivotal role in enhancing employee recovery and workplace outcomes by collaborating with external stakeholders to facilitate and support employees' return to the workplace.

Leverage your time management and effective communication skills to make a meaningful impact in a dynamic environment. This position offers a competitive full-time salary, plus superannuation.

We are seeking a dedicated permanent full-time specialist to join our dynamic Human Resources Team.

You will develop comprehensive return-to-work programs that align with organisational goals, enhance employee well-being, and drive productivity.

Collaborate with cross-functional teams to integrate recovery strategies into broader human resource initiatives, ensuring a proactive and holistic approach to workplace health.

Key Responsibilities

• Manage workers compensation claims, non-work-related injuries and health conditions in accordance with applicable laws, regulations, compliance codes, guidelines and Corporate policies and procedures.
• Process claims documents, certificates and invoices in accordance with required timeframes, ensuring compliance with applicable policies and procedures and workers' compensation legislation.
• Liaise with WorkSafe agents, health practitioners, rehabilitation providers, claimants and relevant parties to ensure efficient claims management and resolution.
• Conduct regular case reviews, and collaborate with the insurer's Injury and Claims Manager and external parties to identify and attempt to resolve any barriers that exist to achieving a full return to pre-injury work.
• Provide expert advice to managers, employees, and stakeholders on claims and injury management, and return-to-work legal responsibilities and obligations to ensure compliance, as well as assisting in promoting recovery at work and the health benefits to various stakeholders.
• Support on-site post-injury function assessments or identification of suitable duties to facilitate a worker's safe return to work.
• Coordinate and advise on the implementation of fit-for-purpose and operationally relevant injury management and return-to-work policies, procedures, toolbox talks, training and development materials, systems, process and any other relevant documents.
• Assist in the development and delivery of assigned wellbeing projects and initiatives.

Requirements and Experience

• Minimum 3 years of experience in workers' compensation management, including hands-on experience in claims and injury management in a complex and large organisation.
• Return to Work Coordinator Certification.
• Strong working knowledge of Victorian Worker's Compensation and Injury Management legislation.
• Demonstrated proactive, impartial approach and success in handling complex claims, forging rehabilitation and return-to-work plans that are both structured and adaptable, focused on a swift yet safe reintegration for injured workers and reductions in WorkCover costs.
• Demonstrated management in administering workers' compensation payroll requirements and wage reimbursements in accordance with legislative requirements.
• Strong negotiation and stakeholder management experience to work collaboratively and build working relationships with both internal and external stakeholders in a complex environment to achieve optimal claim resolutions.
• Excellent organisational, planning and time management skills, with an ability to prioritise and manage workload, meet deadlines, and adapt to changing circumstances.
• Demonstrated high regard and understanding of maintaining privacy and confidentiality for staff recovering from injury.
• Demonstrated experience in providing specialist advice and support to people leaders.
• Capability to apply discretion and sound judgment in managing sensitive matters and highly confidential or sensitive information.
• Demonstrated experience in utilising effectively and efficiently information technology systems for the management and administration of workers' compensation and injury management.

About the Opportunity

This is a unique opportunity to make a difference in the lives of others while advancing your career in a dynamic and supportive environment.

We offer a competitive remuneration package, plus superannuation, and opportunities for professional growth and development.

If you are a motivated and results-driven individual who is passionate about delivering exceptional service and making a positive impact, we encourage you to apply for this exciting opportunity.