Operations Coordinator

4 weeks ago

Welshpool, Australia Kelsian Group Full time
About the Role

We are seeking an experienced Operations Coordinator to join our team at Kelsian Group Limited. As a key member of our operations team, you will be responsible for scheduling charter work and coordinating the day-to-day operations of drivers and vehicles.

Key Responsibilities:

  • Provide exceptional customer service to drivers and customers through the Driver's Line and Operations inbox.
  • Schedule charter runs, charters, and route services based on customer requirements and execute them on time.
  • Monitor daily charter allocations and vehicle movements to identify potential service failures.
  • Resolve operational shortfalls caused by delays, incidents, or breakdowns by reallocation or sourcing additional vehicles and drivers.
  • Roster drivers according to competency and availability.
  • Assist with the coordination of scheduled vehicle repair and maintenance based on asset availability and charter demand.
  • Provide a monthly report detailing any shortfalls to key performance indicators and associated remedial action.
  • Carry out retrospective service audits and historical data analysis to identify areas for improvement in the cost-effective delivery of high-level service.

What We're Looking For:

  • Flexibility and ability to problem-solve.
  • Strong communication skills with a diverse range of people.
  • Team player with the ability to collaborate well within a team and take initiative when needed.
  • Creative and able to work effectively under pressure and within tight timelines.

Experience Needed:

  • 2 years of experience in a similar role (preferred).
  • Ability to apply an understanding of industry awards and operating financials to the execution of work.
  • Sound geographical knowledge of the Perth metropolitan area and regional WA.
  • Ability to work autonomously and within a team environment.
  • Ability to troubleshoot and problem-solve.
  • Advanced computer literacy.

Benefits of Working with Us:

  • Ongoing commitment to your growth and progression.
  • Employee Recognition and Rewards Program.
  • 24/7 Wellness Support – Employee Assistance Program.
  • Corporate Health Plan Discount.
  • Supportive and friendly team environment.

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