Operations Coordinator
8 hours ago
We are seeking a highly skilled and organized Operations Coordinator to join our team at Kelsian Group Limited.
As an Operations Coordinator, you will be responsible for scheduling charter work, coordinating daily operations of drivers and vehicles, and providing exceptional customer service.
Key Responsibilities
- Customer Service: Provide constructive customer service to drivers, responding to inquiries and resolving operational shortfalls.
- Charter Scheduling: Schedule school runs, charters, and route services based on customer requirements, ensuring timely execution.
- Operations Monitoring: Monitor daily charter allocations and vehicle movements, identifying potential service failures and resolving issues promptly.
- Driver Rostering: Roster drivers according to competency and availability, ensuring seamless operations.
- Vehicle Maintenance: Assist with coordinating scheduled vehicle repair and maintenance, based on asset availability and charter demand.
- Reporting: Provide a monthly report detailing shortfalls and associated remedial action, highlighting areas for improvement.
Requirements
- Experience: 2 years of experience in a similar role, with a strong understanding of Industry Awards and operating financials.
- Skills: Ability to apply creative problem-solving, adapt to changing situations, and work effectively under pressure.
- Knowledge: Sound geographical knowledge of the Perth metropolitan area and regional WA, with the ability to work autonomously and within a team environment.
What We Offer
- Growth and Progression: Ongoing commitment to your growth and progression, with opportunities for development and advancement.
- Employee Recognition: Recognition and rewards program, celebrating individual and team achievements.
- Wellness Support: 24/7 wellness support, Employee Assistance Program, and corporate health plan discount, promoting employee well-being.
- Team Environment: Supportive and friendly team environment, fostering collaboration and open communication.
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